We have the people, skills, and tools to deliver unmatched troubleshooting and guidance for your unexpected IT desktop issues. Our live-answering ensures that it’s convenient and fast. We offer helpdesk on an as-needed basis or as an unlimited service offering depending upon the needs of the customer.
Over the years, we’ve refined our helpdesk procedures to achieve the highest-quality service levels, with a key focus on “comforting” customer service. Our internal software lends to our success by combining helpdesk, dispatch, and service-level management into one simplified solution. This software is also integrated with our network monitoring software, which enables us to auto-generate service tickets when networks systems are failing. We are able to control our business processes, workflow, and escalations in a seamless manner. These robust systems allow our staff to spend their time on troubleshooting. Delivering a fast and permanent solution to your problem is our number on goal.
Our service processes and team cohesion foster accountability, clear communication, and documented tracking. Achievement of these standards is the difference between frustrated end-users and appreciative end-users.
What you can expect:
Live Helpdesk 24/7 (service contract only)
Troubleshooting Support & Remote Control
Vendor Collaboration for 3rd Party Software Applications
Web-based Incident Reporting
Immediate Ticket Creation w/ Automatic Status Updates
Knowledgeable, Certified, US-based In-house Staff
Managed Service Level Responses