IT Infrastructure and networking

E nsuring a new customer can reach a business by phone, ensures the company will receive new clients and orders. If a customer finds a business online, but is unable to reach them by phone, the potential customer is most likely lost to another company. If an existing customer has questions about an order, but cannot reach customer service, it is unlikely the client will be a satisfied customer.
A well organized company can deliver correct orders in a timely fashion. Incoming orders and inventory control can be stream-lined with a great network. A business can use email or internet-based software to manage current inventory and job scheduling. Without a solid network, essential access to information may be lost or delayed. This can cause a severe break-down in operations affecting productivity.
For example, a company manages its inventory online and takes orders over the phone. The internet access goes down, but the phones are still ringing. Workers may be taking orders for products that are out of inventory or even discontinued. A week later, the company is dealing with 200 upset customers.